Return, exchange, or order cancellation
Return, exchange, or order cancellation
1. To benefit from return, exchange, or order cancellation services, the original invoice or order number must be presented.
2. Return or exchange includes all items except (electronic devices, software and electronic games, prepaid cards, and maintenance fees) unless there is a manufacturing defect in the item.
3. The item must be in the same condition as when purchased and wrapped in the original packaging.
4. Return or exchange must be made within 3 days after receiving the order.
5. The promotional offer linked to the returned item can be returned if it is in its original condition, or the promotional value will be deducted.
6. Purchases paid by gift vouchers, credit cards, Mada service, or installment payments cannot be refunded in cash.
7. Refunds for payments made through other companies (Tamara - Tabi - electronic payment) are subject to the terms and conditions of the service provider. The customer must bring the payment receipt along with the invoice to be able to refund the amount if the provider's terms and conditions permit, and it takes up to 14 working days.
8. Receiving the shipment from the shipping company is considered the customer's acknowledgment that the shipment (carton) is intact, in good condition, and not opened before receipt.
9. The return or exchange period is calculated from the date of receipt, and the purchase invoice or order number must be presented.
10. In case of product return, the customer bears the cost unless there is a manufacturing defect in the product, in which case Power Souq will cover the return costs.
11. In case of exchange, return, or order cancellation, the cost of the insurance policy will be deducted from the order value (if issued), even if shipping was free.
12. In case of exchange, return, or order cancellation, a 3% service fee (Tabi, Tamara, or electronic payment) will be deducted from the order value.
13. If the customer does not receive the shipment, the customer bears the cost of the return shipping fee.
14. If the customer requests the shipment to be sent again, the customer bears the cost of the return fee and the shipping fee.
15. If the box/carton is opened and the original packaging of the product is removed, and the product is unused, the return or exchange will be accepted after deducting 30% of the product value.
16. In case of return, exchange, or order cancellation, please contact customer service.
